Quick answer
How should you respond to Wilson & Roe?
Match the response to the High Court service. Wilson & Roe publishes judgment, ACAS award, eviction, CRAR and asset-recovery services, each with different immediate priorities.
Writ of control
Check the judgment, balance, interest and High Court fees.
Possession or delivery
Urgent court action may matter more than an instalment offer.
CRAR or lease forfeiture
Business-premises and rent rules are distinct.
Wilson & Roe publishes a broad High Court service list
Which Wilson & Roe order or instruction is involved?
| Service | What the notice may say | Immediate priority |
|---|---|---|
| Judgment debt enforcement | Writ of control, CCJ or High Court judgment. | Check payment, fees and whether a stay or set aside is needed. |
| ACAS or tribunal award | Employment Tribunal award or ACAS settlement. | Check the award, payments and transfer/enforcement documents. |
| Tenant eviction or repossession | Writ or Notice of Possession/Eviction. | Obtain urgent housing and court advice. |
| CRAR or lease forfeiture | Commercial rent or lease notice. | Check the lease, premises, rent period and commercial powers. |
| Writ of delivery or asset recovery | Recovery of a named item rather than only money. | Check ownership and the precise delivery order. |
Current notice period
What a Wilson & Roe Notice of Enforcement means
Wilson & Roe's debtor guidance says a Notice of Enforcement is sent after a judgment and gives time before an agent attends. For relevant action starting from 1 May 2026, the statutory minimum is normally 14 clear days.
The notice should identify the judgment creditor, writ number and amount. Check service of the original claim if the judgment was unexpected.
Ignoring the notice can lead to attendance and the first High Court enforcement fee. Make any payment with the writ number as the reference.
A notable Wilson & Roe policy
Why a formal payment plan may not be set up during compliance
Wilson & Roe's published debtor guidance says it is not possible to set up a payment arrangement during the Notice of Enforcement period, although payments can be made.
It directs a debtor who wants to discuss payments to the enforcement agent after attendance. This can mean the first enforcement-stage fee is incurred before a plan is assessed.
Contact the office anyway if full payment is impossible. Provide affordability and vulnerability information, ask whether the creditor will consider an early proposal and keep any response.
Entry depends on place and enforcement history
Wilson & Roe entry at a home versus business premises
Ordinary residential money writ
- No forced first entry through a locked door
- Peaceful entry can allow goods to be controlled
- A debtor-owned car outside can be at risk
- Essential and third-party goods are protected
- Re-entry may be stronger after controlled goods
Commercial or property instruction
- Commercial-premises entry rules can differ
- CRAR relates to qualifying commercial rent
- Lease forfeiture concerns possession of premises
- Trespasser removal is not debt collection
- Livestock and specialist assets need tailored evidence
Notice of Eviction requires urgent action
What if Wilson & Roe is enforcing possession?
Wilson & Roe explains that a Notice of Eviction means the High Court has issued a writ of possession authorising recovery of property or land.
Contacting the enforcement agent can clarify logistics, but it does not overturn the possession order. Depending on the case, an application to suspend the warrant or writ, set aside an order or seek relief may be required.
Keep the notice, tenancy or mortgage papers, court orders and evidence of occupants. Obtain housing or legal advice immediately rather than waiting for the attendance date.
High Court fee stages
What fees can Wilson & Roe add?
| High Court stage | Current fixed fee | What it means |
|---|---|---|
| Compliance | £79 | Added when the High Court Notice of Enforcement is issued. |
| Enforcement stage 1 | £200 | A 7.5% fee also applies to the part of the sum above £1,200. |
| Enforcement stage 2 | £520 | Can be added only when the statutory stage-two trigger is met. |
| Sale or disposal | £550 | A 7.5% fee also applies to the part above £1,200, plus permitted disbursements. |
A writ remains active until stayed or resolved
Stay of execution, variation and set aside
Court action may be needed where
- The claim was never received
- The judgment is disputed
- The court ordered instalments were maintained
- The writ amount is wrong
- An eviction or possession order is challenged
Send Wilson & Roe
- Sealed stay order
- Court application reference
- Creditor hold confirmation
- Proof of ordered payments
- Updated contact details
- Representative authority
Wilson & Roe requests supporting documents
How to report vulnerability
Wilson & Roe's debtor guidance asks people who may be vulnerable to email copies or clear photographs of documents that help explain their circumstances.
Send the evidence to wr@wilsonandroe.com with the writ number. Explain the effect on communication, payment, mobility, safety or decision-making.
Ask what support will be provided and whether the creditor or authorised officer has agreed a hold.
Published 14-day target
How to complain about Wilson & Roe
Wilson & Roe accepts complaints and disputes through wr@wilsonandroe.com. Its published debtor guidance says complaints should receive an acknowledgement and response within 14 days.
Distinguish a service complaint from a challenge to the judgment or order. State the writ number, dates, agent, conduct, evidence and remedy requested.
The company's materials reference the Enforcement Conduct Board for eligible second-tier complaints after the internal route.
Verified official information
Wilson & Roe contact number and company details
Use these official routes for a Wilson & Roe writ, possession case or High Court enquiry. Quote the writ number on all correspondence and payments.
General contact number
Use for High Court, payment, possession and case enquiries.
Customer email
Use for documents, vulnerability evidence, disputes and complaints.
Salford office
26 Missouri Avenue
Salford
Manchester
M50 2NP
Place the writ or case reference on all posted correspondence.
Cerberus HCE Limited
Trading as Wilson & Roe
Use the legal entity when checking company and regulatory records.
Companies House number
13460661
Quote the legal company number where a formal record check is needed.
Wilson & Roe website
Use the official site to verify payment and contact information.
Accreditation and membership
ECB accredited
CIVEA member
Independent conduct oversight and High Court enforcement-industry membership.
Need help with a Wilson & Roe notice?
Request a confidential assessment of the order, enforcement stage and debt options.
Frequently asked questions
Wilson & Roe questions
Wilson & Roe is a High Court enforcement and property-recovery firm operated by Cerberus HCE Limited.
Check the creditor, writ number, balance and deadline, make any safe payment and obtain urgent advice if the judgment needs to be stayed or set aside.
Its published debtor guidance says a formal arrangement is not available during the Notice of Enforcement period, although payments can be made.
Wilson & Roe tells debtors to use the writ number so the payment is allocated to the correct case.
It enforces High Court possession orders. A Notice of Eviction requires urgent court or housing advice.
For an ordinary residential money writ, not normally on the first visit through a locked door. Commercial and lawful re-entry situations can differ.
Email wr@wilsonandroe.com with the writ number, an explanation of the impact and clear copies or photographs of supporting evidence.
Send the factual complaint and evidence to wr@wilsonandroe.com. Its guidance refers to acknowledgement and response within 14 days.
Yes. Wilson & Roe is listed on the ECB accredited-firms register and is also listed by CIVEA.
Official sources checked
Sources used for the Wilson & Roe guide
Wilson & Roe debtor guidance
Notice, payment, arrangements, vulnerability and eviction information.
Official sourceWilson & Roe contact page
Official telephone, email, address and services.
Official sourceWilson & Roe complaints
Complaint and dispute route.
Official sourceWilson & Roe writ of control
High Court money-enforcement information.
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