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How Bailiffs should treat you if vulnerable

When a bailiff gets in contact with you, make sure to tell the bailiff of the situation you’re in. As this could class you as ‘vulnerable’. If you are classified as vulnerable, a bailiff must follow certain guidelines.
Below we explain what counts as ‘vulnerable’ and what guidelines a bailiff must follow if you are.

What Counts as ‘vulnerable’?

People who are disabled
People who are seriously ill
People who have mental health problems
Someone who is pregnant
People who are 65 years old or older
People who are below the age of 18 years old
People who can’t read or can’t speak English well
People who are unemployed

What are the guidelines bailiffs must follow?

Can not visit your home when alone
They should give you more time to search for solutions/seek advice
Give you extra time to make a payment offer
Never threaten to take anything that helps with your health
They must make sure you receive debt advice before taking any action

What should you do if a Bailiff contacts you and you’re classed as vulnerable?

Bailiff Advice can help. 
Get in touch with us today 0800 001 6542. 
Our lines are open Monday-Friday 9am-7pm.

Other Related Pages

What is a Bailiff?  

Can Bailiffs Force Entry? 

Stop Bailiff Action