Quick answer
How should you contact Bristow & Sutor?
Call 0330 390 2010 for general local-authority and High Court enquiries. Use 0333 070 5801 for Transport for London or 0333 070 5807 for National Highways. The published contact-centre hours are 8am–8pm Monday to Friday and 8am–1pm at weekends.
Have the 11-digit number ready
It should appear on Bristow & Sutor correspondence and is used by its account and payment services.
Use a published route
Open the official website independently rather than relying only on an unexpected text, email or payment link.
Keep evidence of the contact
Save messages and forms and note the date, time, person spoken to and outcome.
Official telephone routes
Bristow & Sutor contact numbers
Use the number that matches the organisation or case type shown on the notice. Keep the 11-digit case reference ready.
| Enquiry type | Telephone number | Use this route for |
|---|---|---|
| Local authority and High Court | 0330 390 2010 | Council Tax, business rates, local-authority PCNs, general account questions and High Court enquiries. |
| Transport for London | 0333 070 5801 | Bristow & Sutor accounts relating specifically to Transport for London. |
| National Highways | 0333 070 5807 | Accounts relating specifically to National Highways. |
| Text message | 07781 488270 | A written SMS enquiry. Bristow & Sutor says messages are reviewed daily and it aims to reply within 24 hours. |
When agents are available
Bristow & Sutor opening times
The published contact-centre hours apply to the general, TfL and National Highways telephone routes.
Monday to Friday
The published contact-centre hours are 8am to 8pm.
Saturday
The published contact-centre hours are 8am to 1pm.
Sunday
The published contact-centre hours are 8am to 1pm.
Automated card payments
The automated telephone card-payment service can be used 24 hours a day with the 11-digit case reference.
Live chat
The website describes live chat as a 24/7 digital service, with contact-centre agents available during normal business hours.
The website describes WhatsApp as a 24/7 digital service, with contact-centre agents available during normal business hours.
Paying the correct account
Official Bristow & Sutor payment routes
Use the 11-digit case reference and check that the balance and creditor match the notice before making a payment.
Bristow & Sutor provides an official online payment page and an account portal. It also offers an automated telephone card-payment option through 0330 390 2010.
A payment receipt proves that money was paid, but it does not by itself prove that an instalment arrangement has been accepted or that enforcement has been suspended.
For help proposing affordable instalments, read the Bristow & Sutor payment-plan guide.
Forms, messages and post
Other ways to contact Bristow & Sutor
Choose a written route where evidence, dates or documents need to be explained clearly.
General enquiry form
Use the official customer enquiry form for account questions and supporting information.
Not the named person
Use the official wrong-person form where the letter concerns an old occupant or another person.
Live chat
Open the official contact page and use the live-chat icon. Keep the case reference ready.
Open the official contact page and use its WhatsApp icon rather than an unverified number.
Text message
Send an SMS to 07781 488270 and keep a copy of the message and any reply.
Post
Bristow & Sutor, Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL. Consider tracked post for important evidence.
Make the contact useful
What to prepare before calling or messaging
A clear account of the issue can reduce repeated contact and make it easier to obtain a definite answer.
Find the case reference
Have the 11-digit reference, your name and the address used on the notice ready.
Identify the creditor and debt
State whether the case concerns Council Tax, a PCN, business rates, TfL, National Highways, a High Court writ or another account.
Write down the question
Decide whether you need a balance, fee breakdown, payment-plan decision, hold, document copy, ownership review or complaint reference.
Prepare evidence
Have receipts, bank records, authority correspondence, tenancy documents, vehicle finance or vulnerability evidence available where relevant.
Ask for a clear outcome
Request the decision, next action and any deadline rather than ending the contact with an uncertain verbal discussion.
Keep a record
Save screenshots and forms, and note the date, time, channel and name of the person who dealt with the enquiry.
Old occupier or incorrect records
What if Bristow & Sutor is contacting the wrong person?
Receiving another person’s letter does not transfer their legal liability to you, but it is sensible to correct the records before a visit.
Useful evidence
- A current Council Tax bill or tenancy agreement
- A completion statement or other proof of occupation
- Vehicle purchase, finance and insurance records
- Receipts or bank evidence for valuable belongings
- Copies of earlier forms and replies
Actions to request
- Use the official not-the-named-person form
- Ask Bristow & Sutor to update the address record
- Ask the creditor or council to correct its own records
- Request written confirmation that the account is not yours
- Keep ownership evidence available until the matter is resolved
Avoid payment scams
How to verify a Bristow & Sutor message
Unexpected messages can create urgency. Verify the account independently before disclosing personal information or making a payment.
Open the official site yourself
Type the official web address into the browser or use a trusted search result rather than an unexpected payment link.
Check the case details
Compare the creditor, name, address, case reference and balance with earlier genuine correspondence.
Use a published contact route
Call a number shown on the official contact page and ask the company to confirm the communication.
Do not disclose security details
A genuine enforcement payment should not require online-banking passwords, card PINs or remote access to your device.
Check the payment recipient
Make sure the payment page and company details match Bristow & Sutor’s official service.
Report suspicious contact
Contact Bristow & Sutor and the relevant fraud-reporting service if an impostor appears to be using its name.
A practical contact checklist
Your next steps
Use this order to make the contact traceable and focused.
Check the notice
Confirm the creditor, debt, reference, balance and deadline.
Choose the correct route
Use the general, TfL, National Highways, wrong-person or complaint route as appropriate.
State the required outcome
Ask for the exact information, decision, hold or correction needed.
Send supporting evidence
Use a written channel where documents or a detailed timeline are important.
Obtain a reference
Ask for the contact or complaint reference and record who dealt with the matter.
Follow up before the deadline
If no answer arrives, contact the company again and do not assume enforcement has stopped.
Need help understanding the wider debt position?
Our UK-based advisers can discuss your circumstances and whether an IVA may be suitable. Use Bristow & Sutor’s official service for its account and payments.
Frequently asked questions
Bristow & Sutor contact FAQs
The official number for local-authority and High Court enquiries is 0330 390 2010.
The published specialist number for Transport for London enquiries is 0333 070 5801.
The published specialist number for National Highways enquiries is 0333 070 5807.
The published contact-centre hours are 8am to 8pm Monday to Friday and 8am to 1pm on Saturday and Sunday.
Bristow & Sutor provides an automated telephone card-payment option through 0330 390 2010. The 11-digit case reference and card details are required.
Its official contact page provides a WhatsApp icon rather than publishing a separate number in the contact information checked for this guide. Open WhatsApp through the official site.
Use the official not-the-named-person enquiry form or call the general number. The company may request proof so that it can check and update its records.
Not automatically. Ask whether enforcement is on hold and request written confirmation of any cancellation, arrangement, recall or temporary pause.
Official and supporting sources
Sources for the contact information
Contact numbers, hours and customer routes were checked against Bristow & Sutor’s official website.
Official customer contact page
General, TfL and National Highways numbers, hours, SMS, live chat, WhatsApp and postal address.
Bristow & SutorOfficial payment page
Online and telephone payment information, case-reference requirements and the part-payment warning.
Bristow & SutorGeneral customer enquiry form
Written customer enquiries and document submission.
Bristow & SutorNot the named person form
Official route for old occupier and wrong-person reports.
Companies HouseCompany record
Registered company information and address.
Need help with Bristow & Sutor and wider debts?
Speak with a UK-based adviser about your circumstances and whether an IVA may be suitable.