Accessibility Statement

The standard we work to

We aim to meet the Web Content Accessibility Guidelines version 2.2 at level AA. That is the standard UK public sector sites are held to, and we treat it as the right benchmark for advice content even though we are not a public body.

We are not claiming full conformance. No independent accessibility audit has been carried out on this site. Claiming a conformance level we have not had verified would be the kind of unearned reassurance this site exists to argue against, so we have set out below exactly what is tested and what is not.

What is built in and automatically tested

A suite of accessibility assertions runs against the site's templates and stylesheets whenever the site changes, and a change that breaks one of them does not ship. At the time of writing that suite covers 41 checks, all passing. Among them:

• Every page begins with a skip link that comes before the header, and the main content area can receive focus so the skip link actually lands somewhere.
• Focus is always visible. Focus outlines are only ever suppressed for pointer clicks, never for keyboard users.
• Wide content such as fee tables sits in a scrollable region that is labelled and reachable by keyboard, rather than one that only a mouse can move.
• Data tables have captions, and column and row headers are marked up as headers rather than styled to look like them.
• Key facts panels use description lists, and step-by-step sections use ordered lists, so the sequence and the relationships survive when the styling does not.
• Question and answer sections use the browser's own disclosure element, so they open with a keyboard and still work with JavaScript switched off.
• Navigation, breadcrumbs and the company directory are labelled landmarks, the current page is marked in the breadcrumb trail, and the menu toggle reports whether it is open.
• Motion is reduced for anyone whose system asks for reduced motion.
• Anchored links account for the sticky header, so a heading you jump to is not hidden behind it.
• Pagination controls meet the minimum target size introduced in WCAG 2.2.
• No element carries a positive tab index, no focusable element is hidden from assistive technology, there are no empty links, and no field relies on placeholder text as its only label.
• Every page declares its language.

What we have not verified

Automated checks are good at catching structural mistakes and regressions. They cannot tell you whether a page is genuinely usable. Specifically, we have not independently verified:

• how the site behaves with particular screen readers and versions
• colour contrast across every component and state
• the experience of the site at high zoom or with a custom stylesheet
• content inside anything served by a third party.

Some older pages carried over from the previous version of this site have not yet been rebuilt on the current templates. Those pages may not meet the standards described above.

Documents and third-party content

Where we link to a form, a piece of legislation or a regulator's guidance, that document is published by somebody else and its accessibility is outside our control. We link to the official source rather than reproducing it so that you always reach the current version, but we cannot fix a PDF that a government department has published in an inaccessible form.

Telling us about a problem

If part of this site does not work for you, please email info@mydebt-plan.co.uk. It helps if you can include the address of the page, what you were trying to do, and what happened instead, including the browser or assistive technology you were using.

We will reply, and we treat an accessibility problem on an advice page as a fault to fix rather than a request to consider. If you are unhappy with how we respond, our complaints procedure applies in the normal way.

Getting help another way

If the site itself is the obstacle and you need the information rather than the web page, contact us and we will provide it in another format. Nothing on this site is intended to be available only to people who can use a particular kind of browser.