Stoke-on-Trent Council Tax Bailiffs: The Four Firms the City Lists

The four firms on the city council's list

Stoke-on-Trent City Council runs a page headed "I have received a bailiff's notice", and as listed on the council's page, accessed 2026-08-22, it links to four firms: Dukes, Rossendales, which the council pairs with Marston Holdings, Jacobs and Newlyn. Council contracts of this kind are re-let periodically, so treat the list as a snapshot at that date rather than a permanent fixture: the firm named on your own notice is always the definitive answer to who holds your account, and its profile tells you how that company operates.

Deal with the firm, not the town hall

The same page carries an instruction the council makes unusually explicit: if you receive a bailiff's notice about an unpaid council tax, business rates or rent bill from the city council, you must speak to the bailiff company, not the city council, to arrange payment. That means a referred Stoke-on-Trent debt is negotiated with Dukes, Rossendales and Marston, Jacobs or Newlyn directly, and ringing the council instead will usually just cost time while an enforcement deadline runs. Before referral the opposite holds, and the council is the right place to propose an arrangement.

No cost figures, so check your own paperwork

Nowhere on the council's summons, liability order or bailiff pages does a summons cost, liability order cost or enforcement fee figure appear, so this page will not supply numbers the council has not published. Costs are added when a summons is issued and again through enforcement, and the amounts that matter are the ones printed on your summons and on the firm's notice of enforcement. The nationally set enforcement fee stages that govern what any of the four firms can charge are explained in our council tax bailiffs guide, which is the benchmark to hold a Stoke-on-Trent letter against.

The council's own contact routes

For the stages the council still controls, it publishes a Council Tax line on 01782 236812 on its liability order page and a dedicated summons line on 01782 233777, alongside an online enquiry form and an online Council Tax account for payments and arrangements. Anyone struggling should raise it on those numbers before the account is passed on. A complaint about the council itself can end at the Local Government and Social Care Ombudsman, a complaint about a firm's conduct at the Enforcement Conduct Board, and our get help page covers the position when council tax is one debt among many.